Privacy Policy – Cube Air Tent

Last updated: March 2026

Cube Air Tent (“we”, “us”, “our”) is committed to protecting your personal information and your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website cubeairtent.com, make a purchase, or interact with us.

We comply with the Protection of Personal Information Act (POPIA) of South Africa.

 

1. Information We Collect

We collect the following types of personal information:

1.1 Information You Provide

• Name and surname
• Email address
• Phone number
• Delivery address
• Billing address
• Payment details (processed securely by third-party payment providers; we do not store card numbers)
• Order notes or communication via forms
• Warranty claim information (photos, videos, serial numbers)

 

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Device information
• Browser type
• Website usage data
• Cookies and tracking technologies

 

1.3 Information From Third Parties

For example:

• Payment processors
• Courier companies
• Advertising platforms (Google, Meta, TikTok)
• Email marketing services

 

2. How We Use Your Information

We use your personal information to:

2.1 Fulfil Orders

• Process and deliver your order
• Provide tracking updates
• Communicate order and shipping status

 

2.2 Customer Support

• Respond to queries
• Handle warranty claims
• Assist with returns, refunds, or troubleshooting

 

2.3 Improve Your Shopping Experience

• Personalise website content
• Analyse website performance
• Enhance product offerings

 

2.4 Legal & Compliance

• Prevent fraud
• Comply with POPIA
• Fulfil tax, warranty, and accounting requirements

 

2.5 Marketing (Optional)

With your consent, we may send:

• New product announcements
• Promotions
• Special offers
• Important updates

You may unsubscribe at any time.

 

3. Cookies

Our website uses cookies to provide a better browsing and shopping experience. Cookies help with:

• Website functionality
• Shopping cart tracking
• Login sessions
• Analytics
• Marketing and advertising

You can control cookie settings through your browser.

 

4. How We Store & Protect Your Information

We take data security seriously. We use:

• Encrypted SSL connections
• Secure payment gateways (we DO NOT store credit card information)
• Encrypted databases
• Access controls and limited staff access
• POPIA-compliant data storage systems

 

We retain information only for as long as necessary for:

• Orders
• Legal obligations
• Accounting
• Warranty fulfilment

 

5. Sharing Your Information

We do not sell your personal information.

We may share your information only with trusted service providers, including:

• The Courier Guy (for shipping)
• Payment processors (PayFast, PayGate, Yoco, etc.)
• Email marketing and communication services
• IT and website service providers
• Accounting and tax consultants (if legally required)
• Legal authorities (if required under South African law)

 

These partners only receive the information required to perform their services.

 

6. International Transfers

Orders shipped to Namibia require limited personal information to be shared with:

• Courier partners
• Customs clearance agents

 

This is necessary for successful cross-border delivery.

 

7. Your Rights Under POPIA

You have the right to:

• Request access to your personal information
• Correct or update your information
• Request deletion of your data (unless legally required to be kept)
• Withdraw consent for marketing
• Opt out of cookies
• Lodge a complaint with the Information Regulator

 

Contact details for the Information Regulator: https://inforegulator.org.za/

 

8. Data Breach Protocol

In the event of a data breach, we will:

• Inform affected users
• Notify the Information Regulator (as required by POPIA)
• Take corrective action to secure data

 

9. Third-Party Websites

Our website may include links to external sites. We are not responsible for their privacy practices or content.

 

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always appear on this page.

 

11. Contact Us

For any privacy-related questions, please contact us:

• hello@cubeairtent.com

 

We aim to respond within 48 hours on business days.