Below is a professionally rewritten, legally sound Warranty Policy for Cube Air Tent — tailored for South African consumers, aligned with the Consumer Protection Act, and structured clearly for website use.

I have also added guidance on what to warranty for the fabric/material, which is industry-standard for tents.

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Cube Air Tent – Warranty Policy

Thank you for choosing the Cube Air Tent. We build our products to withstand real outdoor use under South African and Namibian conditions, and we stand firmly behind the quality of our air-beam system, zips, stitching, and overall construction.

This Warranty Policy explains what is covered, what is not covered, and how to submit a claim.

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1. Standard Warranty (3 Years)

All standard Cube Air Tent models include a 3-year warranty covering:

✅

1.1 Air Beam System (TPU + Outer Sleeve)

Covers:

• Manufacturing defects in TPU bladders

• Weld failures

• Valve failures

• Structural failure of the air-frame system under normal use

✅

1.2 Zips & Stitching

Covers:

• Zip failure due to manufacturing defect

• Stitching failure

• Faulty seams

✅

1.3 Tent Material (Standard Fabric Warranty) – 12 Months

Covers:

• Abnormal fading

• Abnormal degradation

• Delamination

• Defects in the polyester or oxford fabric

  (Industry standard: tent fabrics are typically warrantied for 6–12 months because they are consumable components exposed to UV and environmental wear.)

Note: Material warranty covers manufacturing defects, not wear from misuse, excessive UV exposure, abrasion, or improper storage.

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2. Pro Edition Warranty (5 Years)

If you purchased the Cube Air Tent Pro Edition, we extend the warranty period to:

⭐

5-Year Warranty

Covers:

• Air Beam System

• Zips

• Stitching

• Fabric defects (not wear-and-tear or UV damage)

This upgraded warranty reflects the stronger materials and enhanced components used in the Pro Edition.

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3. What the Warranty Does Not Cover

The following are not covered under warranty, in line with global tent and outdoor gear standards:

❌ Weather or Environmental Damage

• UV sun damage (fabric fading, brittleness)

• Storm, wind, or hail damage

• Damage caused by failure to secure or anchor the tent properly

❌ Wear and Tear / User Damage

• Cuts, punctures, abrasion marks, burns

• Damage from pets, wildlife, insects, or rodents

• Damage caused by improper storage (mould, mildew, damp)

• Over-inflation or use of a non-approved pump

❌ Modifications or Misuse

• Altered or modified air beams

• Use of non-STX or non-approved pumps causing pressure overload

• Incorrect installation or anchoring

❌ Commercial or Rental Use (Unless approved)

If the tent is hired out or used commercially without approval, warranty is void unless previously agreed in writing.

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4. Warranty Conditions

To maintain your warranty:

• Use only the recommended pump and follow the inflation guidelines.

• Ensure the tent is dry before storage.

• Always anchor the tent using the provided pegs and guy lines.

• Store in a cool, dry area out of direct sunlight.

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5. Submitting a Warranty Claim

To request a warranty assessment:

1. Email us at hello@cubeairtent.com

2. Include:

   • Order number or proof of purchase

   • Photos and/or videos clearly showing the issue

   • A description of how and when the defect occurred

3. Our team will respond within 3–5 working days with next steps.

If the defect is covered, we will, at our discretion:

• Repair the item,

• Replace the defective component, or

• Replace the entire tent (rare cases).

Repairs or replacements do not extend the original warranty period.

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6. Return & Shipping Information

• If the issue is a valid warranty defect, repair or replacement is free of charge.

• Customers are responsible for shipping the item to our Cape Town facility.

• We cover the cost of return shipping back to the customer for valid warranty claims.

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7. Lifetime Support

Even after the warranty period ends, we offer:

• Low-cost replacement air beams

• Repair services

• Fabric patching and re-sleeving services

• Accessories and spare parts

We want your Cube Air Tent to last for years of adventure.

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⭐ SUMMARY 

• Standard Cube Air Tent: 3-year warranty

  • Air beams, zips, stitching

  • 12-month fabric/material defect coverage

• Pro Edition: 5-year extended warranty

  • All components including fabric defects

• Not covered: UV damage, weather damage, misuse, wear-and-tear

• Support: Fast warranty service, repair options, replacement parts

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